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Frequently Asked Questions
How long does it take to get a refund?
Refunds are issued to the payment method used during the original transaction. The processing time depends on the card issuer and typically takes
5 to 30 days.If you do not receive the refund within this timeframe, please:
- Contact your bank or credit card provider.
- Contact our support team at support@itsc-group.com for further assistance.
For more information, please review our Payment, Refund & Cancellation Terms at https://g-telp.com/rule/payment.
What is the deadline for refund requests?
To be eligible for a refund, you must cancel your test at least 4 days before the test date.
For example, if your test is on Sunday, you must cancel it before the end of Wednesday to qualify for a refund.
Refund policy details:
• Cancellations made before the 4-day deadline: You will receive a 50% refund of the original test fee.
• Cancellations made within 4 days of the test date: No refund will be issued.
*Exception
If you are taking the test in the Republic of Korea (ROK), the refund policy is as follows:
ROK Refund policy details:
• Cancellations made within 7 days of signing up for the test: You will receive a 100% refund of the original test fee.
• Cancellations made 8 days after signing up for the test and up to 4 days before the test date: You will receive a 50% refund of the original test fee.
• Cancellations made 3 days or less before the test date: No refund will be issued.
Note:
Before taking the IBT at Home test, you must first complete an online pre-registration process. This process can be completed from 3 days before the test date and will close 1 day before the test date. If you fail to complete the online pre-registration process, your test will be invalid and no refund will be issued.
For more information, please review our Payment, Refund & Cancellation Terms at https://g-telp.com/rule/payment.
What if I could not take the test due to a natural disaster or emergency situation?
A ‘Force-Majeure Event’ refers to extraordinary, unforeseen events beyond human control that prevent the completion of obligations. Examples include:
- Natural disasters (e.g., floods, earthquakes, hurricanes, or tsunamis)
- Acts of war, terrorism, or civil unrest
- Government-imposed restrictions (lockdowns, curfews)
- Epidemics, pandemics, or disease outbreaks
In these cases, ITSC is not liable for any delays or cancellations caused by such events.
For more information, review our Payment, Refund & Cancellation Terms at https://g-telp.com/rule/payment. If you need assistance, contact our support team at support@itsc-group.com.
How do I request a refund?
Steps to request a refund:
- Go to My Page > Registration/Test Status.
- Click on ‘Request Refund’ under Detail.
Refund policy details:
- If you cancel your test at least 4 days before the test date, you will receive a 50% refund.
- If you cancel the test within 4 days of the test date, no refund will be issued.
- Refunds are not provided in the following cases:
- Failure to follow registration procedures
- Absence from the test
- Arrival after the test start time
- Failure to provide valid identification
For more information, review our Payment, Refund & Cancellation Terms at https://g-telp.com/rule/payment.
If you have further questions, please contact our support team at support@itsc-group.com.