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Frequently Asked Questions

How long does it take to get a refund?

Refunds are issued to the payment method used during the original transaction. The processing time depends on the card issuer and typically takes

5 to 30 days.


If you do not receive the refund within this timeframe, please:


  1. Contact your bank or credit card provider.
  2. Contact our support team at support@itsc-group.com for further assistance. 

For more information, please review our Payment, Refund & Cancellation Terms at https://g-telp.com/rule/payment






What is the deadline for refund requests?

To be eligible for a refund, you must cancel your test at least 4 days before the test date.
For example, if your test is on Sunday, you must cancel it before the end of Wednesday to qualify for a refund.


Refund policy details:

Cancellations made before the 4-day deadline: You will receive a 50% refund of the original test fee.

Cancellations made within 4 days of the test date: No refund will be issued.


*Exception

If you are taking the test in the Republic of Korea (ROK), the refund policy is as follows:

ROK Refund policy details: 

Cancellations made within 7 days of signing up for the test: You will receive a 100% refund of the original test fee.

Cancellations made 8 days after signing up for the test and up to 4 days before the test date: You will receive a 50% refund of the original test fee.

Cancellations made 3 days or less before the test date: No refund will be issued. 


Note:

Before taking the IBT at Home test, you must first complete an online pre-registration process. This process can be completed from 3 days before the test date and will close 1 day before the test date. If you fail to complete the online pre-registration process, your test will be invalid and no refund will be issued.

For more information, please review our Payment, Refund & Cancellation Terms at https://g-telp.com/rule/payment.

What if I could not take the test due to a natural disaster or emergency situation?

A ‘Force-Majeure Event’ refers to extraordinary, unforeseen events beyond human control that prevent the completion of obligations. Examples include:


  • Natural disasters (e.g., floods, earthquakes, hurricanes, or tsunamis)
  • Acts of war, terrorism, or civil unrest
  • Government-imposed restrictions (lockdowns, curfews)
  • Epidemics, pandemics, or disease outbreaks


In these cases, ITSC is not liable for any delays or cancellations caused by such events. 


For more information, review our Payment, Refund & Cancellation Terms at https://g-telp.com/rule/payment. If you need assistance, contact our support team at support@itsc-group.com.

How do I request a refund?

Steps to request a refund:


  1. Go to My Page > Registration/Test Status.
  2. Click on ‘Request Refund’ under Detail



Refund policy details:


  • If you cancel your test at least 4 days before the test date, you will receive a 50% refund.
  • If you cancel the test within 4 days of the test date, no refund will be issued.
  • Refunds are not provided in the following cases:


  • Failure to follow registration procedures
  • Absence from the test
  • Arrival after the test start time
  • Failure to provide valid identification


For more information, review our Payment, Refund & Cancellation Terms at https://g-telp.com/rule/payment.

 

If you have further questions, please contact our support team at support@itsc-group.com.