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Frequently Asked Questions
How can I delete my account and my personal data?
To delete your account, follow these steps:
- Go to My Page > Personal Information.
- Scroll down and click Delete My Account at the bottom of the page.
- Submit the form to request account deletion.
Your request will be reviewed and processed once approved by the administrator. Your personal data will be automatically deleted after the account deletion is approved.
For further assistance with account deletion, please contact our support team at support@itsc-group.com.
I forgot my password, what should I do?
If you forgot your password, follow these steps to reset it:
- Go to the Login Page
- Click Forgot Password below the password field.
- Enter the email address associated with your account in the pop-up window.
- Submit your request, and you will receive instructions on how to reset your password.
If you need further assistance, please contact our support team at support@itsc-group.com.
How can I change my email address or password?
To change your email address:
- Go to My Page > Personal Information > Email.
- Note that the email used for your G-TELP account registration cannot be changed as it is tied to your account ID.
- However, you can update the email address where you receive G-TELP updates.
To change your password:
- Go to My Page > Personal Information > Change Password.
- Enter current password, your new password, and confirm new password.
- Ensure that your password meets the following requirements:
- Includes an uppercase letter (A-Z), lowercase letter (a-z), number (0-9), or a symbol (!@#$%^&*()).
- Has a length of 8-15 characters.
Note: Passwords can only be changed once within a 24 hour period.