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You can delete your account by navigating to My Page > Personal Information and then clicking on ‘Delete my account’ at the end of the page. After you submit the form, your deletion request will be processed upon approval by the administrator. Your personal data will be automatically deleted once the administrator approves your account deletion. 

If you have any other inquiries regarding account deletion, you can reach out to our service team at support@itsc-group.com for further assistance.

If you have forgotten your password, it is simple to reset. Begin by navigating to the Home page, then proceed to the Login Page. Click on ‘Forgot Password’ located below the password field. Once a popup appears, please enter the email address associated with your account. After submitting your request, we’ll promptly provide you with comprehensive instructions for resetting your password. 

If you need further assistance in resetting your password, please contact our service team at support@itsc-group.com.

You can change your email by going to My Page > Personal Information > Email. Please note the email you use for your G-TELP account registration cannot be changed, as this is associated with your account ID. However, you can update the email address that you receive updates related to your test from G-TELP. 

To change your password, simply navigate to My Page > Personal Information > Change Password. 

Enter your current password and new password you wish to use, then retype the new password. Ensure that your password includes an uppercase letter (A-Z), a lowercase letter (a-z), a number (0-9), or a symbol such as (!@#$%^&*()) within 8-15 characters. 

Please note that your password must not match or contain your username, first name, or last name. Password changes should not be made again within 24 hours.

All refunds for products and services will be processed to the account used during the original transaction. For payments made using credit, debit cards, or other means (such as PayPal), the refund process will be initiated by G-TELP with our payment providers and may take up to 15 business days. Please check our payment, refund & cancellation terms https://g-telp.com/rule/payment for more information. 

If you did not receive the refund within this timeframe, you may contact your bank or credit card provider. Also, you can always reach out to our service team at support@itsc-group.com for further assistance. 

Kindly be advised that refunds are not provided by G-TELP for test takers who cancel their registration within 4 days of the scheduled test day, known as the ‘Cancellation Period’. To be eligible for a refund, it is imperative to cancel the test at least 4 days prior to the scheduled test date. For clarity, if the test date falls on Sunday, cancellation must occur before the end of Wednesday to qualify for a refund. 

It is essential to note that canceling registration before the 4-day Cancellation Period will result in a partial refund of 50% of the original purchase fee. However, beyond the 4-day Cancellation Period, G-TELP holds no obligation to facilitate a refund. For more information, please visit https://g-telp.com/rule/payment.

Please note that ‘Force-Majeure Event’ is any unforeseeable and extraordinary circumstance or series of circumstances beyond the reasonable control of either party that prevents, hinders, or delays the performance of their contractual obligations, such as natural disaster (e.g., floods, earthquakes, hurricanes, or tsunamis), acts of war, terrorism, civil unrest, labor strikes, epidemics, pandemics, widespread disease outbreaks, or any government-imposed restrictions or actions that render the fulfillment of the contract impossible or impracticable, ITSC shall not be held liable for its inability to perform or for any delay in the performance of their obligation. 

To learn more about our payment, refund & cancellation terms, please visit https://g-telp.com/rule/payment. If you need further assistance or further inquiries, you can always reach out to our Service team at support@itsc-group.com.

To request a refund, simply navigate to My Page > Registration/Test Status and click on ‘Request Refund’ under Detail. 

Please note that G-TELP does not issue refunds to test takers who cancel their registration within 4 days of the scheduled test day (the ‘Cancellation Period’). To qualify for a refund, you must cancel your test at least 4 days prior to the scheduled test date. For instance, if your test date is on Saturday, you must cancel your test before the end of Tuesday to be eligible for a refund. 

It’s important to understand that cancelling your registration before the 4-day Cancellation period entitles you to a partial refund of 50% of the original purchase fee. However, if you request a refund after the 4-day Cancellation period, G-TELP is not obligated to issue you a refund. 

Moreover, test takers who did not follow the appropriate registration procedures, were absent, arrived too late to be admitted, or failed to provide valid and acceptable identification at the test center, will not be eligible for a refund.

You can check our Payment, Refund & Cancellation Terms at https://g-telp.com/rule/payment.

Also, If you have further inquiries in regards to the refund, contact our Service team at support@itsc-group.com for further assistance.

On your test day, it is important to bring the same identification document that you used when you registered for your test. Please note that you will not be able to take your test if you bring the wrong ID or forget to bring your ID. In this case, your test fee will not be refunded. 

If you have further inquiries, do not hesitate to contact our support at support@itsc-group.com. 

If you need to take the G-TELP Test but have lost your ID, it’s important to take immediate action to resolve this issue. Without a valid ID, you may not be able to register for or take the test. In this case, you can always reach out to our service team at support@itsc-group.com for further assistance. Our team can provide you with guidance on the specific steps you need to take to resolve the situation. Meanwhile, obtaining a replacement ID can resolve this issue. Make sure you obtain a replacement ID from the appropriate authority that meets our ID requirements. Ensure that the replacement ID you obtain is acceptable for G-TELP testing purposes. To check the acceptable IDs, go to My Page > Test Information.

Your ID requirements depend on where you plan to take the test and your citizenship. Before registering for a test, you must ensure you have a valid ID based on your citizenship and testing location. If you have issues providing ID or have any questions regarding your ID, contact our service team at support@itsc-group.com before registering for your test. Please note that you will not receive a refund if you do not provide an acceptable form of ID and do not contact us to resolve any ID related issues before registering your test. 

Acceptable ID are listed as below: 

• Passport

• Driver’s License 

Here’s general ID document requirements that you need to check before you take the test. With few exceptions, ID documents must meet all of the following requirements. Each ID document must: 

• Original document; photocopied documents are not acceptable 

• Physical ID

• Government-issued ID that is recognized by the country where you are a citizen or resident 

• Valid ID; expired documents are not acceptable 

• Include your full name and date of birth 

• Recognizable photograph 

To learn more about our ID requirements, please visit My Page> Test day Information. 

Also, please acknowledge that your ITSC account name and the name on your ID must match. When setting up your ITSC account and registering for your test, you must ensure that the name on your account matches exactly with the name on your ID card. Any discrepancies between these names could render you ineligible to take the test, with no refund for your test fee. If you anticipate potential discrepancies, it’s advisable to contact our G-TELP services before finalizing your registration. Furthermore, should your name change after registration, you can seek assistance from our G-TELP Services at support@itsc-group.com. 

The proficiency scores in English are critical for your admission process. If you are confused because there are a number of different language tests, each with its own system, you can always compare other tests with G-TELP scores using the score comparisons table below.

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If you think that your score has been wrongly evaluated, you can always request a score review for each section, with a charge of $80 per section. To do so, go to My Page > Registration >Test Status > Click on ‘Check Score’ in the score release date section > Request Score Review. 

Please note that a score review must be requested within 30 days after the test, and it is only available once. Additionally, score review is only applicable to the speaking and writing sections: G-TELP Speaking Test, G-TELP Writing Test, G-TELP Business Speaking Test, G-TELP Business Writing Test. 

Remember, a score review request will not be accepted if scores have already been sent out to other institutions or schools. The original scores will not remain valid while the score review is in process. The cost is refundable if the reviewed scores differ from the original scores. 

If you have further inquiries regarding the score review, please contact our support team at reports@itsc-group.com.

To request a copy of your score report, simply navigate to ‘My Page > Registration/Test Status’ and select the desired test session. Then, click on ‘Detail > Check Score in the score release date section > Request additional reports’. Keep in mind that each additional score report will incur a $25 fee. For instance, if you require multiple reports, multiply $25 by the number of reports you need, and transfer the total cost 

Once your payment is confirmed, your report will be promptly sent. Please ensure that you enter the correct address, as your report will be delivered to the address associated with the contact information on your account. If you prefer to receive it at a different address, you can update your information under ‘My Page > Personal Information’.

Kindly note that we cannot be held responsible for misdelivery due to incorrect shipping information. If you require further assistance regarding your score report, please do not hesitate to reach out to our team at reports@itsc-group.com.

The validity of the G-TELP score is two (2) years. After the test results, the G-TELP score report is reportable for a 2-year period. Please note that you will no longer be able to check your expired result on the website and share the result after two years, as it automatically expires after this given period.

The release of test results varies depending on the test type. 

For the G-TELP Level test, results will be released no later than 8 working days after the test date on the G-TELP website. Original score reports will be printed out or mailed directly to test-takers within 2 weeks from the completion of the test date. 

This applies equally to the G-TELP Speaking Test and G-TELP Writing Test. 

The G-TELP Business Speaking Test and the G-TELP Business Writing Test results will be released within 7 working days. 

For the G-TELP Junior test, the result will be released on the website no later than 5 working days after the test date. Test takers who apply for their score report online can print it out online only once, and a paper score report is mailed out directly only to those who apply for a paper score report once the score is released. Score reports will be available online for both options. 

Still, if you have any questions regarding the availability of test result, please contact our support team at support@itsc-group.com. 

The test time for the G-TELP tests varies depending on the test type. 

For the G-TELP Level Test, the time duration is listed as follows: 

*Level 1 test lasts 1 hour and 40 minutes and includes 2 sections: 

• Listening: Approx. 30 min

• Reading & Vocabulary: 70 min

*Level 2 test takes 1 hour and 30 minutes to complete and includes 3 sections: 

• Grammar: 20min

• Listening: Approx. 30 min

• Reading & Vocabulary: 40 min

* Level 3 test last 1 hour and 20 minutes and includes 3 sections: 

• Grammar: 20min 

• Listening: Approx.20 min

• Reading & Vocabulary: 40min 

*Level 4 test takes 1 hour to complete and includes 3 sections:

• Grammar: 20min 

• Listening: Approx. 15 min 

• Reading & Vocabulary: 25 min 

*Level 5 test last 55 minutes and includes 3 sections:

• Grammar: 15 min

• Listening: Approx. 15 min 

• Reading & Vocabulary: 25 min 

To know more about our G-TELP Level test, visit https://g-telp.com/take/book/level.

The test duration for the G-TELP Speaking and Writing test is listed as follows: 

• Speaking Test: Approx. 35 minutes with around 30 questions divided among 11 parts

• Writing Test: Approx. 60 minutes with 5 questions corresponding to 5 parts 

The above information applies the same for the G-TELP Business Speaking Test and the G-TELP Business Writing Test. You can check more information about the G-TELP Speaking and Writing Test at: https://g-telp.com/take/book/bspeaking and https://g-telp.com/take/book/bwriting.

For the G-TELP Junior test, the time varies depending on the Levels and the test task includes 2 sections; Listening and Reading. To learn more about our G-TELP Junior Test, please visit: https://g-telp.com/take/book/junior

No. During the G-TELP test, the use of the restroom is prohibited. If, despite this, you wish to use the restroom during the test, please be aware that the test for the current session will be invalidated. To prevent such issues, it is strongly advised to use the restroom during the break time provided before the start of the test. To learn more about our regulations, please visit: https://g-telp.com/mypage/dayinfo/home 

There are no specific restrictions to apply for the G-TELP Test. However if you are registering for the test with an unauthorized ID, registering for the test with someone else’s ID, and using someone else’s credit card to pay for the test fee, you may face issues with test registration.

To check the regulations related to the test, please visit the following page: https://g-telp.com/mypage/dayinfo/home for a complete list of rules, requirements, and policies.

To check the regulations related to the test, please visit the following pages:

Privacy Policy: https://g-telp.com/rule/privacy

Terms of Service: https://g-telp.com/rule/terms

ITSC & G-TELP Trademarks: https://g-telp.com/rule/itsc

Payment, Refund & Cancellation Terms: https://g-telp.com/rule/payment

Make sure you have everything you need on the test day in order to do your best. Please review the ID requirements to make sure the ID you bring on test day is acceptable. To check the Test Day Information, click  ‘My Page > Test Day Information’. Also, remember to go through our procedures and policies before you take the test. 

You will need to review the preparation requirements for the type of test (IBT AT Home, IBT At Center, PBT Offline) to ensure you are well prepared for your test.

The G-TELP(General Test of English Language Proficiency) is designed to measure English proficiency. The test is utilized to assess various English skills, primarily focusing on speaking, listening, reading, and writing abilities.

Listening: In the listening section, participants are evaluated on their ability to understand and respond to questions based on English conversations or lectures. These cover everyday dialogues or academic topics.

Reading: The reading section assesses the ability to read a given text and answer questions based on the understanding of its content. The texts can range from various topics, including academic or non-academic subjects.

Speaking: The speaking section evaluates participants' ability to express themselves on given topics. This can take various forms, such as engaging in everyday conversations or participating in topic-based discussions.

Writing: In the writing section, participants are assessed on their ability to write about a given topic. They are expected to write clearly and effectively in response to the provided prompts.

The G-TELP test caters to learners at different proficiency levels and is commonly taken by students, business professionals, and educational institutions aiming to improve English proficiency. The test results are provided as scores for each skill, helping participants evaluate their English abilities and identify areas for improvement. To learn more about the G-TELP tests, please visit: https://g-telp.com/product/english/overview

You can apply the coupon during the test registration process. At the final step on the payment page, you can apply a coupon by selecting the desired coupon from the ‘Select Coupon’ section. Once you choose the coupon, it will automatically be applied to the total payment fees.

You can find your order status by clicking on ‘My Page > Registration/ Test status’. Click on ‘Details’ to check both your order status and payment details.

Sometimes there may be an error during processing of your online credit card transaction. The reasons for such errors may simply include the use of a wrong card number or reaching the card limit, among other possibilities. 

If an error occurs during the payment process, you can try refreshing the current webpage and retrying the payment. Another solution could be to contact your Credit Card Issuer or bank to address any payment processing issues. If you are still unable to resolve an error, please contact our support at support@itsc-group.com.

G-TELP accepts two payment methods, which are Credit card and PayPal payment. There are a variety of reasons why your payment might fail. If your credit card payment failed, the reasons can vary between banks and the secure payment gateways we use to store your credit card details. The most common causes include: 

• Card declined by issuer 

• Expired credit card

• Insufficient funds

• Restricted card 

• Lost or stolen card

Should the issue stem from an expired, lost, stolen, or outdated credit card, updating your credit card information will address the problem. Alternatively, if transactions are still unsuccessful, reaching out to your bank or credit card issuer for additional information may be necessary. For a precise understanding of why a payment failed, feel free to contact our customer support team at support@itsc-group.com

ITSC strives to ensure that our test is impartial and accessible to all. Depending on individual circumstances, accommodations such as extra time, adjusted proctoring, or external aids may be granted. These accommodations are evaluated on a case-by-case basis. If you will need accommodations for a disability or health-related need, you must request them before you register for a test. Make sure you obtain approval for your accommodations from ITSC’s Disability Services by submitting your request prior to scheduling your test. 

To request an accommodation for the test, go to ‘ITSC Group > Disabilities’.

No, you can only take one test at a time. However, if you wish to take the G-TELP Speaking Test or Writing Test together on the same day as the G-TELP Level Test, you can register them separately and take them at different times. You can check the test schedule under ‘My Page > My Test or Registration/Test Status’.

You can find your registered test by clicking ‘My page > My Test or Registration/ Test status’.

To register for the G-TELP tests, you can follow these general steps. First, create an account if you don't already have one. Then, select a test type and date, complete the registration form, and pay the registration fee. Your test registration will be completed and confirmed through email once the payment is successfully validated. 

The difference between the G-TELP at Center and G-TELP at Home is the testing environment and the mode of test delivery.

Regarding G-TELP at Center, you must go to a test center to take the test, and the test is conducted under the supervision of test center staff. Furthermore, the test center provides the necessary equipment and materials for the test.

Regarding G-TELP at Home, you must take the test from the comfort of your home, or another suitable location, and the test is proctored remotely through the internet. Moreover, you will use your own computer and internet connection to complete the test and you have more control over your testing environment, as long as you meet the specific requirements to ensure a secure and fair testing experience.