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Currently, no official date has been announced for the resumption of traditional testing center examinations (Paper-based, Computer-based, and Internet-based testing) in the United States. In the meantime, all examinations that were suspended due to the COVID-19 pandemic are being transitioned to the IBT at Home format, which is set to begin in December 2024.
We recommend candidates regularly check our website for updates on when testing center examinations will resume.

To delete your account, follow these steps:

1. Go to My Page > Personal Information.
2. Scroll down and click Delete My Account at the bottom of the page.
3. Submit the form to request account deletion.

Your request will be reviewed and processed once approved by the administrator. Your personal data will be automatically deleted after the account deletion is approved. 

For further assistance with account deletion, please contact our support team at support@itsc-group.com.

If you forgot your password, follow these steps to reset it:

1. Go to the Login Page
2. Click Forgot Password below the password field.
3. Enter the email address associated with your account in the pop-up window.
4. Submit your request, and you will receive instructions on how to reset your password.

If you need further assistance, please contact our support team at support@itsc-group.com.

To change your email address:

1. Go to My Page > Personal Information > Email.
2. Note that the email used for your G-TELP account registration cannot be changed as it is tied to your account ID.
3. However, you can update the email address where you receive G-TELP updates.

To change your password:

1. Go to My Page > Personal Information > Change Password.
2. Enter current password, your new password, and confirm new password.
3. Ensure that your password meets the following requirements:
   

• Includes an uppercase letter (A-Z), lowercase letter (a-z), number (0-9), or a symbol (!@#$%^&*()).
• Has a length of 8-15 characters.

Note: Passwords can only be changed once within a 24 hour period. 

Refunds are issued to the payment method used during the original transaction. The processing time depends on the card issuer and typically takes

If you do not receive the refund within this timeframe, please:

1. Contact your bank or credit card provider.
2. Contact our support team at support@itsc-group.com for further assistance. 
   

For more information, please review our Payment, Refund & Cancellation Terms at https://g-telp.com/rule/payment. 

To be eligible for a refund, you must cancel your test at least 4 days before the test date.
For example, if your test is on Sunday, you must cancel it before the end of Wednesday to qualify for a refund.

Refund policy details:

• Cancellations made before the 4-day deadline: You will receive a 50% refund of the original test fee.

• Cancellations made within 4 days of the test date: No refund will be issued.

*Exception

If you are taking the test in the Republic of Korea (ROK), the refund policy is as follows:

ROK Refund policy details: 

• Cancellations made within 7 days of signing up for the test: You will receive a 100% refund of the original test fee.

• Cancellations made 8 days after signing up for the test and up to 4 days before the test date: You will receive a 50% refund of the original test fee.

• Cancellations made 3 days or less before the test date: No refund will be issued. 

Note:

Before taking the IBT at Home test, you must first complete an online pre-registration process. This process can be completed from 3 days before the test date and will close 1 day before the test date. If you fail to complete the online pre-registration process, your test will be invalid and no refund will be issued.

For more information, please review our Payment, Refund & Cancellation Terms at https://g-telp.com/rule/payment.

A ‘Force-Majeure Event’ refers to extraordinary, unforeseen events beyond human control that prevent the completion of obligations. Examples include:

• Natural disasters (e.g., floods, earthquakes, hurricanes, or tsunamis)
• Acts of war, terrorism, or civil unrest
• Government-imposed restrictions (lockdowns, curfews)
• Epidemics, pandemics, or disease outbreaks

In these cases, ITSC is not liable for any delays or cancellations caused by such events. 

For more information, review our Payment, Refund & Cancellation Terms at https://g-telp.com/rule/payment. If you need assistance, contact our support team at support@itsc-group.com.

Steps to request a refund:

1. Go to My Page > Registration/Test Status.
2. Click on ‘Request Refund’ under Detail. 

Refund policy details:

• If you cancel your test at least 4 days before the test date, you will receive a 50% refund.
• If you cancel the test within 4 days of the test date, no refund will be issued.
• Refunds are not provided in the following cases:

• Failure to follow registration procedures
• Absence from the test
• Arrival after the test start time
• Failure to provide valid identification

For more information, review our Payment, Refund & Cancellation Terms at https://g-telp.com/rule/payment.

If you have further questions, please contact our support team at support@itsc-group.com.

On test day, you must bring the same ID that you used when registering for your test.

Please note: • If you forget your ID or bring the wrong ID, you will not be allowed to take the test. • In this case, no refund will be issued for the missed test.

For further inquiries, please contact our support team at support@itsc-group.com. 

If you have lost your ID and need to take the G-TELP test, take action immediately. Without valid ID, you will not be able to register or take the test.

What should you do:

Contact our service team at support@itsc-group.com for assistance.

Obtain a replacement ID from the appropriate authority. Ensure it meets the G-TELP ID requirements.

To review acceptable forms of ID, go to My Page > Test Information.

• 
  
• Your ID requirements depend on your citizenship and the location of your test.

To avoid issues, follow these steps:

• Make sure you have a valid ID before registering for a test.
• If you have questions about ID requirements, contact our support team at support@itsc-group.com.
• If you do not provide an acceptable ID on test day and fail to contact us in advance, no refund will be issued.

Acceptable ID document :

• Passport

Your ID must meet the following criteria:

• Must be an original document (no photocopies or pictures)
• Must be a physical copy (digital copies are not accepted) 
• Must be a government-issued and recognized in your country of citizenship or residence
• Must be a valid and not expired
• Include your full name and date of birth 
• Have a recognizable photograph

To learn more about our ID requirements, please visit My Page> Test day Information. 

Important Notice:

Your ITSC account name and the name on your ID must match exactly. If there are any discrepancies, you may be ineligible to take the test, and no round will be issued. If you anticipate issues, contact support@itsc-group.com before finalizing your registration.

English proficiency test scores can play a critical role in the university admission process or in a job application. If you are confused because there are a number of different language tests, each with its own scoring system, you can compare other scoring systems with G-TELP scores using the comparison table below.

CEFR Levels Compared with G-TELP, TOEIC, TOEFL, IELTS, and Other Language Proficiency Tests levels

*GST Level 11 is not applicable as it is below grade A1.

CEFR Levels Compared with G-TELP Writing, OPIc Writing, and TOEIC Writing Tests

*GWT Level 10, 11 is not applicable as it is below grade A1.

If you think that your score has been wrongly evaluated, you can request a score review for each section for a fee of $80 per section.

How to request a score review:

1. Go to My Page > Registration >Test Status.
2. Click on ‘Check Score’ in the score release date section.
3. Select Request Score Review. 

Please note:

• Score review requests must be requested within 30 days of the test date
• Each section can be reviewed only once
• Reviews are only available for the following sections:
  • • 
      
      • G-TELP Speaking Test 
      • G-TELP Writing Test
      • G-TELP Business Speaking Test
      • G-TELP Business Writing Test

If you have any questions, please contact our support team at support@itsc-group.com.

To request a score report copy:

1. Go to ‘My Page > Registration/Test Status.

1. Select the test session.

1. Select Detail > Check Score.

1. Click Request Additional Reports.

Important Notes:

• The fee for each report is $25.
• Reports will be delivered to the address listed in your accounts contact information.
• To change your delivery address, update your contact information in My Page > Personal Information’.
• We are not responsible for delays or errors caused by incorrect shipping details.

For further assistance, contact our support team at support@itsc-group.com.

G-TELP scores are valid for two years from the test date. After this period, your scores will automatically expire, and you will no longer be able to view them on the website.

Test result timelines:

• G-TELP Level Test, Speaking Test, and Writing Test: Results released within 8 working days.
• G-TELP Business Speaking&Writing Test: Results released within 7 working days.
• G-TELP Junior Test: Results released within 5 working days.

Score Reports:

• Available online.
• Paper reports are mailed only to those who request them. 

For further questions, please contact our support team at support@itsc-group.com. 

The test time for the G-TELP tests varies depending on the test type.

G-TELP Level Test

The duration for each level is as follows: 

Level 1: 1 hour and 40 minutes (2 sections)

• Listening: Approximately 30 minutes
• Reading & Vocabulary: 70 minutes

Level 2: 1 hour and 30 minutes (3 sections)

• Grammar: 20 minutes

• Listening: Approximately 30 minutes

• Reading & Vocabulary: 40 minutes

Level 3: 1 hour and 20 minutes (3 sections)

• Grammar: 20 minutes 

• Listening: Approximately 20 minutes

• Reading & Vocabulary: 40 minutes 

  
  

Level 4: 1 hour (3 sections)

• Grammar: 20 minutes 

• Listening: Approximately 15 minutes 

• Reading & Vocabulary: 25 minutes 

  
  

Level 5: 55 minutes (3 sections)

• Grammar: 15 minutes

• Listening: Approximately 15 minutes 

• Reading & Vocabulary: 25 minutes 

For further information about the G-TELP Level test, visit https://g-telp.com/take/book/level.

G-TELP Speaking and Writing Tests

• Speaking Test: Approximately 35 minutes
  • 30 questions divided into 11 parts
• Writing Test: Approximately 60 minutes
  • five questions corresponding to five parts 

The same duration applies to:

• G-TELP Business Speaking Test
• G-TELP Business Writing Test

For more details, visit:

• 
  https://g-telp.com/take/book/bspeaking
• 
  https://g-telp.com/take/book/bwriting

G-TELP Junior Test

The test time for the G-TELP Junior Test varies by level.

The duration for each level is as follows: 

Level 1: 50 minutes (2 sections)

• Listening: 15 minutes
• Reading : 35 minutes

Level 2: 50 minutes (2 sections)

• Listening: 15 minutes

• Reading: 35 minutes

Level 3: 45 minutes (2 sections)

• Listening: 15 minutes

• Reading : 30 minutes 

  
  

Level 4: 35 minutes (2 sections)

• Listening: 15 minutes 

• Reading : 20 minutes 

  
  

Level 5: 30 minutes (2 sections)

• Listening: 15 minutes 

• Reading : 15 minutes 

For further information on the G-TELP Junior Test visit: https://g-telp.com/take/book/junior

No, use of the restroom is prohibited during the G-TELP Test.

Important Notes:

• If you leave the test room to use the restroom, the current test session will be invalidated.
• To avoid this, it is strongly advised to use the restroom during the break time provided before the test begins. 

For more information on test day regulations, visit: https://g-telp.com/mypage/dayinfo/home 

There are no specific eligibility restrictions when applying for the G-TELP Test.

However, certain actions may result in issues with your test registration, including:

• Registering for the test with an unauthorized ID.
• Registering for the test with someone else’s ID.
• Using another person's credit card to pay for the test fee.

To ensure a smooth registration process, please make sure to provide the correct information during registration. 

For a list of general test rules, requirements, and policies, visit the following page: https://g-telp.com/mypage/dayinfo/home

For further details related to test regulations, please visit the following pages:

Privacy Policy

Terms of Service

ITSC & G-TELP Trademarks

Payment, Refund & Cancellation Terms 

These pages provide comprehensive information on our policies, test rules, and important regulations. 

To ensure you are well-prepared for test day, follow these steps:

Review the ID requirements:

• Make sure the ID you bring on test day meets the G-TELP ID requirements.
• To check ID requirements, go to My Page > Test Day Information

Familiarize yourself with our procedures and policies:

• Review our policies and procedures before test day to avoid any issues. 

Check the preparation requirements for your test type: 

• The preparation requirements may differ depending on the test type: 

• IBT at Home
• IBT at Center
• PBT Offline 

Ensure you understand the specific preparation requirements for your test type. 

For more information, visit  My Page > Test Day Information.

The G-TELP (General Test of English Language Proficiency) is designed to measure English proficiency. The test is used to assess various English skills, primarily focusing on speaking, listening, reading, and writing abilities.

Listening: In the listening section, participants are evaluated on their ability to understand and respond to questions based on English conversations or lectures. These cover everyday dialogues or academic topics.

Reading: The reading section assesses the ability to read a given text and answer questions based on the understanding of its content. The texts can range from various topics, including academic or non-academic subjects.

Speaking: The speaking section evaluates participants' ability to express themselves on given topics. This can take various forms, such as engaging in everyday conversations or participating in topic-based discussions.

Writing: In the writing section, participants are assessed on their ability to write about a given topic. They are expected to write clearly and effectively in response to the provided prompts.

The G-TELP test caters to learners at different proficiency levels and is commonly used in educational institutions to measure language proficiency and is commonly taken by students and business professionals aiming to improve their English proficiency. The test results are provided as scores for each skill, helping participants evaluate their English abilities and identify areas for improvement. To learn more about the G-TELP tests, please visit: https://g-telp.com/product/english/overview

You can apply the coupon during the test registration process. At the final step on the payment page, you can apply a coupon by selecting the desired coupon from the ‘Select Coupon’ section. Once selected, the discount will be automatically applied to the total payment amount.  

You can find your order status by clicking on ‘My Page > Registration/ Test status’. Click on ‘Details’ to check both your order status and payment details.

Sometimes there may be an error during processing of your online credit card transaction. The reasons for such errors may simply include the use of a wrong card number or reaching the card limit, among other possibilities. 

If an error occurs during the payment process, you can try refreshing the current webpage and retrying the payment. Another solution could be to contact your Credit Card Issuer or bank to address any payment processing issues. If you are still unable to resolve an error, please contact our support at support@itsc-group.com.

G-TELP accepts two payment methods, which are credit card and PayPal. There are a variety of reasons why your payment might fail. If your credit card payment failed, the reasons can vary between banks and the secure payment gateways we use to store your credit card details. The most common causes include: 

• Card declined by issuer 

• Expired credit card

• Insufficient funds

• Restricted card 

• Lost or stolen card

Should the issue stem from an expired, lost, stolen, or outdated credit card, updating your credit card information will address the problem. Alternatively, if transactions are still unsuccessful, reaching out to your bank or credit card issuer for additional information may be necessary. For a precise understanding of why a payment failed, feel free to contact our customer support team at support@itsc-group.com

ITSC strives to ensure that our test is impartial and accessible to all. Depending on individual circumstances, accommodations such as extra time, adjusted proctoring, or external aids may be granted. These accommodations are evaluated on a case-by-case basis. If you will need accommodations for a disability or health-related need, you must request them before you register for a test. Make sure you obtain approval for your accommodations from ITSC’s Disability Services by submitting your request prior to scheduling your test. 

To request an accommodation for the test, go to ‘ITSC Group > Disabilities’.

You can find your registered test by clicking ‘My page > My Test or Registration/ Test status’.

To register for the G-TELP tests, you can follow these general steps. First, log in or sign up for an account. Then, select a test type and date, complete the registration form, and pay the registration fee. Your test registration will be completed and confirmed through email once the payment is successfully validated. 

The difference between the G-TELP at Center and G-TELP IBT at Home is the testing environment and the mode of test delivery.

The G-TELP at Center is conducted under the supervision of test center staff. Furthermore, the test center provides the necessary equipment and materials for the test.

The G-TELP IBT at Home can be taken from the comfort of your home, or another suitable location, and the test is proctored remotely through the internet. Moreover, you will use your own computer and internet connection to complete the test and you have more control over your testing environment, as long as you meet the specific requirements to ensure a secure and fair testing experience.