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Frequently Asked Questions

How can I compare my G-TELP score with other tests?

The proficiency scores in English are critical for your admission process. If you are confused because there are a number of different language tests, each with its own system, you can always compare other tests with G-TELP scores using the score comparisons table below.


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I think my score is wrongly evaluated, where can I request for the score review?

If you think that your score has been wrongly evaluated, you can always request a score review for each section, with a charge of $80 per section. To do so, go to My Page > Registration >Test Status > Click on ‘Check Score’ in the score release date section > Request Score Review. 


Please note that a score review must be requested within 30 days after the test, and it is only available once. Additionally, score review is only applicable to the speaking and writing sections: G-TELP Speaking Test, G-TELP Writing Test, G-TELP Business Speaking Test, G-TELP Business Writing Test. 


Remember, a score review request will not be accepted if scores have already been sent out to other institutions or schools. The original scores will not remain valid while the score review is in process. The cost is refundable if the reviewed scores differ from the original scores. 


If you have further inquiries regarding the score review, please contact our support team at reports@itsc-group.com.


I would like another copy of my score report, how can I request it?

To request a copy of your score report, simply navigate to ‘My Page > Registration/Test Status’ and select the desired test session. Then, click on ‘Detail > Check Score in the score release date section > Request additional reports’. Keep in mind that each additional score report will incur a $25 fee. For instance, if you require multiple reports, multiply $25 by the number of reports you need, and transfer the total cost 

Once your payment is confirmed, your report will be promptly sent. Please ensure that you enter the correct address, as your report will be delivered to the address associated with the contact information on your account. If you prefer to receive it at a different address, you can update your information under ‘My Page > Personal Information’.

Kindly note that we cannot be held responsible for misdelivery due to incorrect shipping information. If you require further assistance regarding your score report, please do not hesitate to reach out to our team at reports@itsc-group.com.

How long are my scores valid for?

The validity of the G-TELP score is two (2) years. After the test results, the G-TELP score report is reportable for a 2-year period. Please note that you will no longer be able to check your expired result on the website and share the result after two years, as it automatically expires after this given period.

An error occurred while checking my result, what should I do?

If an error occurred while checking your result, you can try the following steps: 

  1. Double-check the information you entered to ensure accuracy. 

  2. Refresh the page and try again 

  3. Clear your browser’s cache and cookies, then attempt to check your result again. 

If the issue persists, contact our support team at support@itsc-group.com for further assistance. Please let our team know if you need any further help.

Where can I find my test result?

You can find your test result by clicking ‘My Page > Registration/ Test Status> Detail’. To see more details, navigate to ‘Registration/ Test Status Detail> Score Release Date’ and click on ‘Check Score’. 


If you have any questions regarding your test result, contact our support team at support@itsc-group.com. 

How long does it take to receive my test result?

The release of test results varies depending on the test type. 


For the G-TELP Level test, results will be released no later than 8 working days after the test date on the G-TELP website. Original score reports will be printed out or mailed directly to test-takers within 2 weeks from the completion of the test date. 


This applies equally to the G-TELP Speaking Test and G-TELP Writing Test. 


The G-TELP Business Speaking Test and the G-TELP Business Writing Test results will be released within 7 working days. 


For the G-TELP Junior test, the result will be released on the website no later than 5 working days after the test date. Test takers who apply for their score report online can print it out online only once, and a paper score report is mailed out directly only to those who apply for a paper score report once the score is released. Score reports will be available online for both options. 


Still, if you have any questions regarding the availability of test result, please contact our support team at support@itsc-group.com