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On test day, you must bring the same ID that you used when registering for your test.

Please note: • If you forget your ID or bring the wrong ID, you will not be allowed to take the test. • In this case, no refund will be issued for the missed test.

For further inquiries, please contact our support team at support@itsc-group.com. 

If you have lost your ID and need to take the G-TELP test, take action immediately. Without valid ID, you will not be able to register or take the test.

What should you do:

Contact our service team at support@itsc-group.com for assistance.

Obtain a replacement ID from the appropriate authority. Ensure it meets the G-TELP ID requirements.

To review acceptable forms of ID, go to My Page > Test Information.

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• Your ID requirements depend on your citizenship and the location of your test.

To avoid issues, follow these steps:

• Make sure you have a valid ID before registering for a test.
• If you have questions about ID requirements, contact our support team at support@itsc-group.com.
• If you do not provide an acceptable ID on test day and fail to contact us in advance, no refund will be issued.

Acceptable ID document :

• Passport

Your ID must meet the following criteria:

• Must be an original document (no photocopies or pictures)
• Must be a physical copy (digital copies are not accepted) 
• Must be a government-issued and recognized in your country of citizenship or residence
• Must be a valid and not expired
• Include your full name and date of birth 
• Have a recognizable photograph

To learn more about our ID requirements, please visit My Page> Test day Information. 

Important Notice:

Your ITSC account name and the name on your ID must match exactly. If there are any discrepancies, you may be ineligible to take the test, and no round will be issued. If you anticipate issues, contact support@itsc-group.com before finalizing your registration.