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On your test day, it is important to bring the same identification document that you used when you registered for your test. Please note that you will not be able to take your test if you bring the wrong ID or forget to bring your ID. In this case, your test fee will not be refunded. 

If you have further inquiries, do not hesitate to contact our support at support@itsc-group.com. 

If you need to take the G-TELP Test but have lost your ID, it’s important to take immediate action to resolve this issue. Without a valid ID, you may not be able to register for or take the test. In this case, you can always reach out to our service team at support@itsc-group.com for further assistance. Our team can provide you with guidance on the specific steps you need to take to resolve the situation. Meanwhile, obtaining a replacement ID can resolve this issue. Make sure you obtain a replacement ID from the appropriate authority that meets our ID requirements. Ensure that the replacement ID you obtain is acceptable for G-TELP testing purposes. To check the acceptable IDs, go to My Page > Test Information.

Your ID requirements depend on where you plan to take the test and your citizenship. Before registering for a test, you must ensure you have a valid ID based on your citizenship and testing location. If you have issues providing ID or have any questions regarding your ID, contact our service team at support@itsc-group.com before registering for your test. Please note that you will not receive a refund if you do not provide an acceptable form of ID and do not contact us to resolve any ID related issues before registering your test. 

Acceptable ID are listed as below: 

• Passport

Here’s general ID document requirements that you need to check before you take the test. With few exceptions, ID documents must meet all of the following requirements. Each ID document must: 

• Original document; photocopied documents are not acceptable 

• Physical ID

• Government-issued ID that is recognized by the country where you are a citizen or resident 

• Valid ID; expired documents are not acceptable 

• Include your full name and date of birth 

• Recognizable photograph 

To learn more about our ID requirements, please visit My Page> Test day Information. 

Also, please acknowledge that your ITSC account name and the name on your ID must match. When setting up your ITSC account and registering for your test, you must ensure that the name on your account matches exactly with the name on your ID card. Any discrepancies between these names could render you ineligible to take the test, with no refund for your test fee. If you anticipate potential discrepancies, it’s advisable to contact our G-TELP services before finalizing your registration. Furthermore, should your name change after registration, you can seek assistance from our G-TELP Services at support@itsc-group.com.