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All refunds for products and services will be processed to the account used during the original transaction. For payments made using credit, debit cards, or other means (such as PayPal), the refund process will be initiated by G-TELP with our payment providers and may take up to 15 business days. Please check our payment, refund & cancellation terms https://g-telp.com/rule/payment for more information. 

If you did not receive the refund within this timeframe, you may contact your bank or credit card provider. Also, you can always reach out to our service team at support@itsc-group.com for further assistance. 

Kindly be advised that refunds are not provided by G-TELP for test takers who cancel their registration within 4 days of the scheduled test day, known as the ‘Cancellation Period’. To be eligible for a refund, it is imperative to cancel the test at least 4 days prior to the scheduled test date. For clarity, if the test date falls on Sunday, cancellation must occur before the end of Wednesday to qualify for a refund. 

It is essential to note that canceling registration before the 4-day Cancellation Period will result in a partial refund of 50% of the original purchase fee. However, beyond the 4-day Cancellation Period, G-TELP holds no obligation to facilitate a refund. For more information, please visit https://g-telp.com/rule/payment.

Please note that ‘Force-Majeure Event’ is any unforeseeable and extraordinary circumstance or series of circumstances beyond the reasonable control of either party that prevents, hinders, or delays the performance of their contractual obligations, such as natural disaster (e.g., floods, earthquakes, hurricanes, or tsunamis), acts of war, terrorism, civil unrest, labor strikes, epidemics, pandemics, widespread disease outbreaks, or any government-imposed restrictions or actions that render the fulfillment of the contract impossible or impracticable, ITSC shall not be held liable for its inability to perform or for any delay in the performance of their obligation. 

To learn more about our payment, refund & cancellation terms, please visit https://g-telp.com/rule/payment. If you need further assistance or further inquiries, you can always reach out to our Service team at support@itsc-group.com.

To request a refund, simply navigate to My Page > Registration/Test Status and click on ‘Request Refund’ under Detail. 

Please note that G-TELP does not issue refunds to test takers who cancel their registration within 4 days of the scheduled test day (the ‘Cancellation Period’). To qualify for a refund, you must cancel your test at least 4 days prior to the scheduled test date. For instance, if your test date is on Saturday, you must cancel your test before the end of Tuesday to be eligible for a refund. 

It’s important to understand that cancelling your registration before the 4-day Cancellation period entitles you to a partial refund of 50% of the original purchase fee. However, if you request a refund after the 4-day Cancellation period, G-TELP is not obligated to issue you a refund. 

Moreover, test takers who did not follow the appropriate registration procedures, were absent, arrived too late to be admitted, or failed to provide valid and acceptable identification at the test center, will not be eligible for a refund.

You can check our Payment, Refund & Cancellation Terms at https://g-telp.com/rule/payment.

Also, If you have further inquiries in regards to the refund, contact our Service team at support@itsc-group.com for further assistance.