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Refunds are issued to the payment method used during the original transaction. The processing time depends on the card issuer and typically takes

If you do not receive the refund within this timeframe, please:

1. Contact your bank or credit card provider.
2. Contact our support team at support@itsc-group.com for further assistance. 
   

For more information, please review our Payment, Refund & Cancellation Terms at https://g-telp.com/rule/payment.

To be eligible for a refund, you must cancel your test at least 4 days before the test date.
For example, if your test is on Sunday, you must cancel it before the end of Wednesday to qualify for a refund.

Refund policy details:

• Cancellations made before the 4-day deadline: You will receive a 50% refund of the original test fee.
• Cancellations made within 4 days of the test date: No refund will be issued.

*Exception

If you are taking the test in the Republic of Korea (ROK), the refund policy is as follows:

ROK Refund policy details: 

• Cancellations made within 7 days of signing up for the test: You will receive a 100% refund of the original test fee.
• Cancellations made 8 days after signing up for the test and up to 4 days before the test date: You will receive a 50% refund of the original test fee.
• Cancellations made 3 days or less before the test date: No refund will be issued. 

Note:

Before taking the IBT at Home test, you must first complete an online pre-registration process.

This process can be completed from 3 days before the test date and will close 1 day before the test date.

If you fail to complete the online pre-registration process, your test will be invalid and no refund will be issued.

For more information, please review our Payment, Refund & Cancellation Terms at https://g-telp.com/rule/payment.

A ‘Force-Majeure Event’ refers to extraordinary, unforeseen events beyond human control that prevent the completion of obligations. Examples include:

• Natural disasters (e.g., floods, earthquakes, hurricanes, or tsunamis)
• Acts of war, terrorism, or civil unrest
• Government-imposed restrictions (lockdowns, curfews)
• Epidemics, pandemics, or disease outbreaks

In these cases, ITSC is not liable for any delays or cancellations caused by such events. 

For more information, review our Payment, Refund & Cancellation Terms at https://g-telp.com/rule/payment. If you need assistance, contact our support team at support@itsc-group.com.

Steps to request a refund:

1. Go to My Page > Registration/Test Status.
2. Click on ‘Request Refund’ under Detail. 

Refund policy details:

• If you cancel your test at least 4 days before the test date, you will receive a 50% refund.
• If you cancel the test within 4 days of the test date, no refund will be issued.
• Refunds are not provided in the following cases:

• Failure to follow registration procedures
• Absence from the test
• Arrival after the test start time
• Failure to provide valid identification

For more information, review our Payment, Refund & Cancellation Terms at https://g-telp.com/rule/payment.

If you have further questions, please contact our support team at support@itsc-group.com.