G-TELP (English Tests)

Home > Support

Frequently Asked Questions

How can I apply a coupon?

You can apply the coupon during the test registration process. At the final step on the payment page, you can apply a coupon by selecting the desired coupon from the ‘Select Coupon’ section. Once selected, the discount will be automatically applied to the total payment amount.

Can someone else make a payment for my G-TELP test?

Yes, someone else can make a payment for your G-TELP test. To do this, they should log in to your G-TELP account using your username and password. Make sure they log in to the correct account to prevent any confusion. If they are creating the account on your behalf, confirm that they provide you with the correct login details to access both your account and the purchased test. Additionally, you can use their payment details. Make sure the payment details include the following information:

Card Number
Expiry Date
Security Code
Cardholder’s Name

Please note that we can only refund payments to the original payment method.

Where can I find my order and payment status?

You can find your order status by clicking on ‘My Page > Registration/ Test Status’. Click on ‘Details’ to check both your order status and payment details.

There was an error during the payment process, what should I do?

Sometimes there may be an error during processing of your online credit card transaction. The reasons for such errors may simply include the use of a wrong card number or reaching the card limit, among other possibilities.

If an error occurs during the payment process, you can try refreshing the current webpage and retrying the payment. Another solution could be to contact your Credit Card Issuer or bank to address any payment processing issues. If you are still unable to resolve an error, please contact our support team at support@itsc-group.com.

My payment is not working, what should I do?

G-TELP accepts two payment methods, which are credit card and PayPal. There are a variety of reasons why your payment might fail. If your credit card payment failed, the reasons can vary between banks and the secure payment gateways we use to store your credit card details. The most common causes include:

Card declined by issuer
Expired credit card
Insufficient funds
Restricted card
Lost or stolen card

Should the issue stem from an expired, lost, stolen, or outdated credit card, updating your credit card information will address the problem. Alternatively, if transactions are still unsuccessful, reaching out to your bank or credit card issuer for additional information may be necessary. For a precise understanding of why a payment failed, feel free to contact our customer support team at support@itsc-group.com.